How we work
One message is enough.
What happens after you write to us, from the first message to the last detail.
From request to arrival
Five steps. Only the first one is yours.
- 01
You send one message
On WhatsApp, at any hour, in a sentence: where, when, how many. If it is easier to talk, call the same number.
- 02
A concierge takes it
Your request goes to one person, who owns it until the last detail is done. You will not be passed around.
- 03
We come back with the plan
Options when there is a choice to make, and a straight answer when there is not. Nothing is booked until you say so.
- 04
Everything is confirmed in writing
Every booking has a voucher with the times, the names, the confirmation number and the number to call.
- 05
We stay with you
Plans change. Flights move, guests double, dinner moves to the beach. Tell us what changed and we rearrange the rest.
What it looks like
A request, from start to finish.
Most conversations are this short. The work happens in between.
R3 Private Concierge
Answered by a person, day and night
Landing in Geneva at 10:00 tomorrow. Verbier by lunch?
21:40
R3
Of course. Car or helicopter?
21:42
Helicopter, if the weather is good.
21:43
R3
Done. The pilot meets you at the aircraft, and a car is on standby if it clouds over. Lunch is at 13:00.
21:58
What you can count on
Answered by a person
Our WhatsApp, +971 54 535 3503, is answered by a member of the team, day and night. Never a bot.
Discreet, always
We never show a client, a name, a face or a booking. Not on Instagram, not anywhere.
Your client app
Clients see their bookings, vouchers and the documents we share in the R3 client app, by invitation.
One invoice
A clear invoice for what we arranged, in the currency you prefer.
Try us.
Send the first message now. A sentence is enough.